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Terms and Conditions

PAYMENTS

   We accept all major credit cards (Processed through Stripe.com) as well as payment options commonly available through your PayPal account.   All transfers conducted through Lone Star Botanicals are handled by these third party dedicated gateways to guarantee your protection. Card information is not stored on our servers, and all card information is handled over SSL encryption.   Card information is used by our site only as long as is necessary to complete the purchase transaction.  The only exception to this is if a registered customer has saved a preferred payment method in the customer profile.  This information is encrypted and is not visible in any way to employees of Lone Star Botanicals.

   We accept payment via check or money order for pre-approved wholesale and bulk account orders.  These transactions are arranged and handled on an individualized basis once a wholesale or bulk account has been established with Lone Star Botanicals.

 

ORDERING OPTIONS

   We offer retail, wholesale, and bulk ordering options.

   For individual retail orders, you are welcome to shop 24 hours a day on our website.

   Orders of 25 lbs or more (combined product weight) automatically receives a 20% discount (shown in shopping cart).

   If you are interested in carrying our products in your store, email wholesale@lonestarbotanicals.com and we will be happy to assist you.

   Bulk discounts apply to orders of 300 lbs or more (combined product weight) and are handled on an individualized basis. For assistance with bulk orders email bulk@lonestarbotanicals.com.

 

RETURN POLICY

   At Lone Star Botanicals we stand behind our products and hope you are more than satisfied with your selections.

   If you are dissatisfied, please write us with your return request to sales@lonestarbotanicals.com with the word RETURN in the email subject line within 7 days of delivery.

   We are more than happy to fix any issues that may arise due to an error on our part.

 

OUT OF STOCK

   While we always aim to stay fully stocked, occasionally an item in high demand or out of season may be unavailable. We’re always happy to help you find a replacement product, or make arrangements to ship the item when it is back in stock.

 

DAMAGED ITEMS

   If you receive a product from us that appears to have been damaged in shipping, please contact us immediately at sales@lonestarbotanicals.com with the word DAMAGED in the subject line and a photo of the damaged item. We will remedy this as quick as possible.

 

A NOTE ABOUT OUR PRODUCTS

   Certificates of Analysis (COA) are available for all of our botanicals. These certificates include details about safety and quality testing, as well as organic integrity.

   While we believe in the medicinal properties and healing qualities of herbs, we recommend that you consult with a qualified healthcare practitioner before using herbal products, particularly if you are pregnant, nursing, or on any medications.

   The research and information we provide on our website is for educational purposes only and is not intended to diagnose, treat, cure, or prevent any disease.

 

SUBSCRIBER LIST

   Want to stay on top of what’s happening at Lone Star Botanicals? Be the first to know about new products, discounts, special events, and anything else going on within the Lone Star family by entering your email during checkout or in the settings of your "My Account" details.  We will never share your personal information with any third parties.

 

COMMENTING POLICY

   As a privately owned web site, we reserve the right to edit or remove comments / reviews that contain spam, advertising, vulgarity, threats of violence, racism, anti-Semitism, or personal/abusive attacks on other users. The same applies to trolling, the use of multiple aliases, or just generally being a jerk. Enforcement of this policy is at the sole discretion of the site administrators and repeat offenders may be blocked or permanently banned without warning.

 


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